Are There Any Upfront Costs or Fees?
No. There are no upfront costs or fees. Our payment is contingent on the successful resolution of your bills. You only pay us after you’ve received funds from the law firm.

What Types of Medical Providers Do You Work With?
We work with a wide range of providers, including chiropractors, physical therapists, acupuncturists, orthopedic surgeons, pain management specialists, imaging centers, psychologists, and more. Our team understands the unique needs of each specialty and tailors our approach accordingly.

How Can You Claim to Be the Best? 
Simple answer is results and experience. We focus exclusively on personal injury and advocate only for medical providers, achieving exceptional outcomes. For over 12 years, Michael Coates has successfully resolved thousands of negotiations with hundreds of law firms, securing millions of dollars for providers.
Michael is also the author of “Personal Injury Made Easy: The Medical Provider’s Roadmap to Navigating the High-Profit Highway,” a sought-after speaker at major conferences, and the creator of the industry-leading coaching program giving its members a significant business advantage in PI. No other company matches our expertise, track record, or results.

Was PI Billing Pros Operating Under a Different Name? 
Yes. We were originally known as Medical Lien Recovery Inc. before evolving into Personal Injury Billing Pros (PI Billing Pros). Today, we proudly operate nationwide.

Do You Take Clients in All U.S. States?
Yes! We work with medical offices in all 50 states. Because lien and letter-of-protection laws vary by state, compensation results can differ but our experience and knowledge helps navigate even the toughest jurisdictions.

How Do I Get Started?
It’s simple. Click “Let’s Get Started” and complete the online registration and agreement process.
Once your documents are signed, you’ll provide us with the list of law firms you’d like us to manage.

Who Will Handle my Matters at PI Billing Pros?
Michael Coates will personally oversee your patient billings. While our growing team assists with specific tasks, Michael remains closely involved with all matters.

Do I have to Assign All Law Firms to PI Billing Pros?
No. You decide which law firms to assign. You can start with just a few, especially those that are challenging or unfamiliar and expand as you experience our results.

Can I Assign Just One Matter with a Law Firm?
No. You must assign all matters with a specific law firm to us. This ensures clear communication, consistent handling, and full protection for you and your staff. But you get to pick and choose which firms you assign.

What Information and Documents Do You Need?
It varies by patient and law firm. Once we begin, we’ll tell you exactly what’s needed to submit to get started.

How Do You Stay HIPAA-Compliant?
We use a HIPAA-compliant document system and provide a Business Associate Agreement (BAA) during onboarding. Our secure portal allows you to upload and view documents safely, with 24/7 access.

Who Receives Payments After a Bill Is Resolved?
You do. Law firms send payments directly to your office. Once you’ve received funds, you simply send our fee. This ensures you stay in full control and eliminates financial risk.

When and How Do We Pay PI Billing Pros?
After you’ve been paid.You can send a check payable to “PI Billing Pros” (mailed to our California office). For high-volume clients, we can arrange a wire transfer option. We do not accept PayPal, Venmo, or Zelle.

Who Decides the Settlement Amount?
We generally make that decision, using our deep knowledge and experience to maximize your recovery.
If we cannot improve your position, we’ll return the matter to you at no charge.

How Long Does It Take to See Results?
Timelines vary depending on case complexity and law firm responsiveness.
That said, our proven systems typically lead to faster resolutions than what most offices achieve independently.

What Happens If a Law Firm Refuses to Pay?
We use strategic negotiation and legal insight to resolve disputes informally.
If payment still can’t be secured, we’ll explain the situation in detail and return the matter to you. Again, in this situation, it is returned at no charge.

Is PI Billing Pros or Michael Coates Your Attorney?
No. We are your lien-negotiation agent, not your attorney. We do not provide legal advice and recommend that you consult a licensed healthcare attorney in your state for compliance questions or legal guidance.

Can I Track the Progress of My Cases?
Yes. Our secure online portal provides real-time updates so you can track every case and maintain complete transparency.

What If I Already Have Relationships with Law Firms?
We respect your existing relationships. Our service is designed to complement, not replace, your current arrangements. You choose which firms we manage, allowing you to maintain control and improve profitability.

How Do You Protect Confidential Information?
We take confidentiality seriously. Our HIPAA-compliant systems and strict internal protocols ensure all client and patient data is secure.

What Kind of Support Can I Expect?
Our team provides responsive and personalized support.
You’ll have direct access to our customer service team, and Michael Coates is available for more complex issues and strategic consultation.

Do You Offer Any Guarantees?
While we cannot guarantee specific outcomes, our 12+ years of proven success and commitment to excellence speak for themselves. We aim to maximize your recoveries quickly, efficiently, and effectively. Just as no personal injury attorney can guarantee a verdict, but their results tell the story.

Can I Use Both PI Billing Pros and the Business Advantage Program?
Absolutely. Combining our outsourcing services with our Business Advantage Program (BAP) is a powerful strategy. BAP members gain access to forms, tools, templates, coaching, and mentorship to strengthen their internal processes, boost profitability, and ensure long-term growth.