Don’t Absorb It, Observe It

Motivational graphic on a rainbow striped background with textured grain. The text reads: "DON'T ABSORB IT OBSERVE IT" and "THE ART OF COMMUNICATION CONTROL THROUGH EMOTIONAL REGULATION." An icon of a yellow sponge is next to 'ABSORB' and a magnifying glass is next to 'OBSERVE'.

In negotiation and everyday interaction, you don’t have to take on someone else’s chaos to understand it. This post introduces the transformative principle: Don’t Absorb It, Observe It. Learn to become the emotional thermostat of the room, controlling the temperature by regulating yourself. We’ll break down the three levels of control—if, how, and when—that turn you from a reactive participant into the confident director of the conversation.

The Power of the Pause in Negotiations & Communications

Discover one simple, powerful habit that will transform your negotiations and communications: the pause. It is not weakness; it is a strategic move that gives you emotional control. Learn how to harness this brief moment to shift from a hot reaction to a clear, purposeful response, turning pressure into performance and conflict into clarity.

Rethink Attorney Fee Arrangements Before They Drain Your Practice

Never hire an hourly attorney without serious safeguards. Unrestricted hourly billing is a financially dangerous arrangement that rewards inefficiency and hides inexperience. Learn how to protect your medical practice from padded bills and fund an attorney’s education by demanding flat fees and AI transparency.

How to Crack the Law Firm Dam and Make That PI Money Flow

Struggling with lowball offers from law firms? Don’t match force with force. This guide reveals a tactical approach inspired by a classic movie, teaching medical offices how to use strategic leverage, not brute strength, to get paid what they’re owed. Learn how to find the “cracks” in a law firm’s defenses and let pressure—applied over time—do the rest.

Negotiating with Law Firms Is a Process You Can Control

Negotiating with law firms in the personal injury (PI) field is a process, not a one-time event. It’s a slow simmer, not a microwave moment. Mastering delayed gratification and strategic silence gives you control. Expect pushback, but don’t panic. By embracing the long game, you can ensure your business gets paid fairly for the care it provides.

Later, Latest … Too Late for Medical Offices in Personal Injury

Later might sound like a plan, but in the world of personal injury medicine, it’s a dangerous delay. This post reveals how procrastination costs medical offices missed opportunities for growth and higher collections, while exposing them to legal and financial risks that could have been avoided. Learn why timing isn’t just important—it’s everything.

Why Doctors Lose to PI Law Firms and How to Win it Back

A man in a suit angrily points and speaks to a doctor, who looks stressed and rests his head on his hand.

Personal injury can be a practice lifeline, but only if you stop losing money to law firms. Uncover the essential strategies for MDs to protect their value, support their bills, and effectively negotiate so you can profit more and become irreplaceable in PI.

Are they an Analyst, Accommodator, or Assertive?

Knowing is a major factor in successful negotiations. Download the training tip “Knowing Your Law Firm Negotiation Counterpart,” one of the topics we cover in our Negotiations Aikido training workshop.