This 2-Minute Monday Personal Injury Healthcare Mindset, for Medical Offices, is about not fooling yourself.
Instincts Aren’t Enough to Win a Bill Negotiation
Too many good, ethical doctors, office managers and back-office billing staff walk into a negotiation with law firms to get their bill paid believing their instincts will carry them through.
But instincts alone will lose you far more negotiations than you’ll ever win—and by a wide margin—especially when you’re up against trained attorneys and law firm staff who do this for a living.
You don’t lose because you’re not smart. You lose because you’re not trained.
You miss a cue. You react instead of letting silence work. You send the right message, but with the wrong tone. And just like that, your leverage disappears.
Instincts aren’t enough. You need a method. You need a system.
You need to understand the psychology, the timing, and the truth of your rights as a medical provider… not the version lawyers want you to believe. You must learn to find leverage, to use it wisely, and to control the process, not get dragged by it.
The good news? These are learnable skills. Anyone can develop them. But only if you first admit that instincts aren’t enough.
So step forward. Get trained. Whether it’s through me or another expert … get the knowledge.
Because in the world of personal injury, it’s not the bold who win. It’s the prepared.
Because preparation always beats instinct.
