This 2-Minute Monday Mindset is about transforming how you view competency.
Quality of outcome and competency does not relate to hours spent.
Education in medicine is getting it. Before in medicine you often have 4,000 hours or more required to sit in a class in order to get the degree or certification that gets you licensed and says you can then do that profession. That was hours based.
Yet, more and more credentialing bodies and then institutions are looking at competency-based learning. The reason is we need more in medicine, and we need to get them there quicker. So reducing the hours with a focus on “workforce ready” and “patient ready” is the trend.
And it’s the right trend. As schools should be focusing more on competency than time spent in a classroom.
The same concept of competency over time should also be applied to your business.
The focus should not be on the hours someone is working. Instead, shift the focus to how can they have the greatest impact with the time they spend.
Of course, this gets into strengths-based duties and ensuring you have the right person in the right seat doing the right thing at the right time. But it’s more than that.
It’s also how you evaluate and even reward that staff member. Don’t look at time. Look at impact. If they are patient facing, are the patients raving about the experience with them? If they are business facing, say in bill pay, are they increasing the profits and to what extent? If so, recognize and reward that impact. And make sure everyone in your office knows it.
You then create an impact-based staff and impact-based mindset. Not one just punching a time clock.
So realize that as education is shifting to competency-based, impact learning, so should your business and your hiring.
And if you do, you create an impact-based staff that raises the business tide and raises the boat of long term profits and success.
And I’ll see YOU at the next 2MMM
