Be the Spark, Not the Smoke

Sharing is Caring 📤

This 2-Minutes Monday Mindset is about service relationships.

2MMM: Be the Spark, not the Smoke

When it comes to building relationships in personal injury healthcare, whether with colleagues, law firms, vendors or referral partners, there are all kinds of approaches.

Some lead with expertise. Others position themselves as truth-tellers, contrarians or even confidants.

But who are the most magnetic, sought after, and trusted in this space?  They’re value drivers.

They don’t just show up. They lift up.

They act by example doing things right and avoiding the wrong.

They connect people to their network to help or guide them.

They share insights drawing from their experience to lend a hand.

They offer solutions, resources and perspective that makes everyone in the room better.

They have a high level of integrity, character and service.

You don’t have to be the loudest.

You don’t have to be the smartest.

You just have to show up with a mindset and to give, not what you can get.

You just have to be someone who advocates for doing things right and avoiding the wrong.

And here’s the magic:

The more valuable you are for others, the more you become the center of gravity for your network.

Opportunities come to you. Trust builds naturally.  Others seek YOU out.

You’re not viewed as others easily forgotten. You’re seen as a force multiplier.

So don’t be the smoke that clouds the room. Be the spark that lights it up.

Lead with value and watch your relationships elevate not just for them but for you.

And I’ll see YOU at the next 2MMM!

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P.S. We offer choices for all offices to improve processes, grow your PI segments, and to get paid far more. The choice is yours:

DONE-FOR-YOU: Consider outsourcing to PI Billing Pros (no real financial risk; a pro does it for you saving you time and stress)

DONE-WITH-A-PRO: Join the Business Advantage Coaching Membership (affordable; for better, faster & easier than pure DIY; staff trained too)

DO-IT-YOURSELF: Get the Book that is the main guide for PI for medical providers, and enroll in Negotiations Training  (inexpensive; requires the most time by self-implementing)

Featured Articles

This website is meant for general information and not legal advice.

Become a Master of Personal Injury Negotiations. Learn the critical skills and techniques, and gain the confidence you need, to negotiate your way to far higher payments and measurably higher net profits. Designed specifically for medical providers and staff that handle personal injury cases.

Starts at $47 a month

The Roadmap to Personal Injury Success!

This book, authored by Michael Coates, Esq, titled Personal Injury Made Easy,  A Medical Provider’s Roadmap to Successfully Navigate the High-Profit Highway, is the most thorough work on the subject.

Join our Business Advantage Program

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How Medical Documentation Shapes Justice in Personal Injury

Your notes are more than just a clinical tool in a personal injury case—they’re evidence. Your documentation isn’t a side note; it’s the main event, shaping the financial outcome of the case. In this first part of a four-part series, we’ll walk you through five foundational practices that elevate your documentation from routine to legally powerful, helping you translate trauma into facts and support your patient’s journey toward justice.

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No Money. No Mission

Whether you’re a physician, practice owner, or part of the billing team, your mission is to help people heal. But there’s an uncomfortable truth: money. Many in personal injury care see it as a necessary evil, yet the reality is, there is no mission without money. It’s time to stop apologizing for seeking payment and start treating financial strength as a core requirement for a sustainable practice and a successful healing mission.

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Negotiating with law firms in the personal injury (PI) field is a process, not a one-time event. It’s a slow simmer, not a microwave moment. Mastering delayed gratification and strategic silence gives you control. Expect pushback, but don’t panic. By embracing the long game, you can ensure your business gets paid fairly for the care it provides.

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Meet Our New AI Helper!

Click here to get answers to your questions about the business side of personal injury from our private knowledge library.

Are they an Analyst, Accommodator, or Assertive?

Knowing is a major factor in successful negotiations. Download the training tip “Knowing Your Law Firm Negotiation Counterpart,” one of the topics we cover in our Negotiations Aikido training workshop.