This 2-Minute Monday Healthcare Personal Injury Mindset is about the foundation of being valuable in the PI space.
Credibility is Your Currency: The One Thing You Can’t Afford to Lose in PI
In personal injury, there’s one truth that separates providers who thrive from ones who struggle: Credibility
Because when you lie .. when you exaggerate … when you cut corners … when you don’t act like a pro … whether with patients, peers or law firms, once it comes to light, it’s game over. And not just for that moment, but for every moment after.
You become the servant and victim of all the bad law firms, lesser peers, and scammer patients.
Trust, once cracked, can’t just be glued together. It’s fragile. It’s priceless. And in PI, it’s everything.
Every touchpoint you have in PI: treating the patient, documenting their healthcare story, submitting your billings, testifying at deposition or trial — isn’t a place to be clever or slick. It’s a place to fertilize trust.
Trust is built. Trust is earned. And trust isn’t broken because you expert fair payment for your work. It’s broken when you don’t stand on integrity while asking for it.
When you do PI right, you become the provider patients, peers and attorneys rely upon and seek out, Adjusters and defense attorneys respect you because they know you can tilt jury verdicts and settlement higher.
Credibility is how you become the one everyone recommends:
Credibility leads to improved patient outcomes.
Credibility leads to better PI case outcomes.
Credibility leads to higher bill pay.
Credibility builds reputation that money can’t buy.
So don’t slide down the wrong side of the ethical slope just to “get along,” “go along” or “get more patients.”
Say what you can do – and do it where integrity allows. Say what you cannot do – and don’t. Because in personal injury, as in business and in life, credibility is your currency.
Protect it. Your business future … and your self-respect … depends upon it.
